Terms and Conditions

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Terms and Conditions

Our commitment to our clients

  • All treatments provided by Lynn Hall Clinical Massage Therapist (LHCMT) will last for the specified duration purchased. i.e. a 60 minute treatment will last 60 minutes.
  • All clients must complete a consultation form prior to treatment and will receive up to 10 minutes consultation included in their treatment
  • Treatments will only be conducted if LHCMT deems the treatment safe for the client to receive
  • GP/Consultant permission may be required before treatments can be provided

Inappropriate Behaviour

  • LHCMT has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behaviour
  • Payment will be collected for the full treatment price, provided more than 10 minutes has been spent massaging the client
  • If the therapist is unable to collect money before leaving, an invoice will be sent to the client’s address
  • All invoices must be paid within 7 days of issue date

Cancellation Policy

  • A booking is confirmed once LHCMT and the client have both agreed a date, time, duration and location for a treatment
  • If a cancellation is requested more than 24 hours before a treatment, the client will not be charged
  • If a cancellation is made within 24 hours of the treatment, they will be expected to pay a cancellation fee of £40 for each hour cancelled
  • This cancellation fee may be waived at LHCMT’s discretion.
  • The cancellation fee must be paid within 7 days of the cancellation
  • LHCMT has the right to cancel a treatment by giving 24 hours notice
  • LHCMT has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill
  • LHCMT has the right to cancel a treatment without notice if the client is intoxicated or inebriated
  • LHCMT commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible

Vouchers

  • Vouchers can be used as payment towards any available, advertised treatments
  • Vouchers are only valid for one use
  • If the whole amount of the voucher is not used, another voucher for the remaining voucher sum will be issued
  • Vouchers are only valid up to and including the expiry date
  • Postage will only be charged for vouchers that are paid for online and then posted
  • If postage is paid, but vouchers are delivered during a treatment, the postage fee charged will be returned to the customer in cash
  • Refunds are not available for vouchers already paid for and provided